Kentish Town Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Kentish Town Man And Van provides removal, transport, delivery, loading, unloading, and related service work for residential and commercial customers across the UK. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. Please read them carefully before placing any order for a man and van service, house move, furniture delivery, or similar transport arrangement.

The purpose of these terms is to create a clear, fair agreement between the customer and the company. They explain how bookings are accepted, how payment is handled, when cancellations may apply, what responsibilities each party has, and how liability is limited in certain circumstances. They also set out the rules relating to waste, disposal, and lawful carriage of goods so that our removals service operates in a compliant and professional manner.

In these terms, references to “we”, “us”, and “our” mean Kentish Town Man And Van. References to “you” and “your” mean the person, business, or organisation requesting the service. The word “goods” means items to be moved, transported, delivered, stored temporarily during transit, or otherwise handled by us as part of the agreed service.

1. Booking Process

All bookings are subject to availability and are only confirmed once we have accepted the job. A request for a quote does not create a binding contract. A booking becomes valid when we provide confirmation, whether by email, message, written quotation acceptance, telephone confirmation, or another agreed method. We may refuse a booking at our discretion if the job is unsafe, unlawful, impractical, or outside our operational capacity.

When requesting a quote for a man and van hire or removal van service, you must provide accurate details. This includes the collection and delivery locations, access conditions, parking restrictions, estimated volume and weight, number of floors, presence of lifts, special items, and any time constraints. If the information supplied is incomplete or inaccurate, the quotation may be revised and additional charges may apply.

Any date or time given is an estimate unless we expressly confirm a fixed slot. Traffic, weather, breakdowns, customer delays, site access issues, and other operational factors may affect arrival and completion times. We will use reasonable efforts to attend within the agreed window, but we do not guarantee exact timing unless that guarantee is set out in writing and accepted by us.

You are responsible for ensuring that someone over the age of 18 is present at pickup and delivery unless otherwise agreed. If no authorised person is available to release, receive, or approve the goods, we may wait, reschedule, or return the items at your cost. We are entitled to charge waiting time, additional mileage, or a failed attendance fee where access is not ready when our team arrives.

You must ensure that all goods are suitable for transport and are packed securely unless we have agreed to pack them ourselves. Fragile items, loose contents, dismantled parts, and high-value belongings should be protected appropriately. If you request that we move an item that is not adequately packed or secured, you accept the risk arising from that condition, subject always to any mandatory rights you may have under law.

We may need to vary the vehicle size, number of staff, or work plan if the scope of the job changes on the day. Any change in the service requested may lead to an updated price. We may also stop or suspend the job if the instructions given are unsafe, if prohibited goods are discovered, or if the customer’s conduct makes it unreasonable to continue.

2. Pricing and Payment

Our prices are based on the information supplied at the time of booking and may be quoted as fixed, hourly, or estimated depending on the nature of the job. A fixed price applies only to the service described in the accepted quotation. If the job changes, if additional labour is required, or if extra items are added, we may charge a revised fee. Unless stated otherwise, quotes do not include parking penalties, congestion charges, waiting time, tolls, storage, disposal fees, or other third-party costs.

Payment terms are agreed in advance and may require a deposit, partial payment, or full payment before the job begins. The remaining balance must be paid immediately on completion unless we agree otherwise in writing. We accept only the payment methods specified at the time of booking. If a card payment, bank transfer, or other transaction is reversed, declined, disputed, or charged back without valid reason, you must reimburse us for the outstanding amount and any associated administrative costs.

Late payment may result in suspension of further services, recovery action, and interest or charges where permitted by law. Any invoice queries must be raised promptly and in good faith. Raising a dispute does not allow you to withhold payment for the undisputed part of the service. If payment is due from a business customer, we may also recover reasonable debt recovery costs in addition to the amount owed.

3. Cancellations, Amendments, and Re-booking

You may cancel or amend a booking by giving notice as soon as possible. The amount chargeable on cancellation depends on the amount of notice given, the level of preparation already undertaken, and whether vehicles, staff, or equipment have been reserved specifically for your job. A cancellation made shortly before the agreed start time may result in a substantial charge, including the full amount where our team has already been dispatched or has begun work.

If you wish to change the date, address, size of job, or type of service after booking, we will try to accommodate the change, but we cannot guarantee availability. Amendments may affect pricing, timing, and vehicle allocation. If a new arrangement is agreed, the original booking may be treated as cancelled and replaced by a fresh booking.

We may cancel or suspend a booking where payment is not made, where the customer has supplied false or misleading information, where access is unsafe or impossible, where weather or road conditions make the work impractical, or where our team is exposed to abuse, threats, or unlawful conduct. In such cases, we will act reasonably and, where possible, offer an alternative date or partial refund in line with the circumstances.

4. Customer Responsibilities

You must ensure that the property, items, and access route are ready for the service. This includes arranging suitable parking, obtaining any permissions needed from landlords, neighbours, managing agents, or local authorities, and removing obstacles where possible. If parking permits or loading permissions are required, it is your responsibility to secure them unless we have expressly agreed otherwise.

You must not ask us to transport illegal, dangerous, contaminated, stolen, or prohibited goods. This includes items that are unlawful to carry, items requiring specialist transport without prior agreement, and goods that may harm people, the vehicle, or other property. If prohibited items are discovered, we may refuse to move them, report the matter where required, and charge for time already spent.

It is your responsibility to be truthful about the contents of boxes, the nature of items, and any hazards. If you conceal fragile, sharp, leaking, or restricted items, you may be liable for all resulting loss or damage. We are not responsible for damage caused by hidden defects, insufficient packing, or the inherent weakness of goods that are old, poorly assembled, or already damaged.

5. Waste, Disposal, and Environmental Compliance

Where our service includes removal of waste, unwanted items, or clearance materials, the customer must tell us clearly in advance what is to be taken away and whether any items are classified as waste. We operate in accordance with applicable UK waste regulations and will not unlawfully dispose of controlled waste. If waste removal is included, the customer confirms that they have the right to authorise disposal of the items concerned.

We may require a description or separation of waste before collection. Certain materials may need special handling, may be refused, or may incur additional fees. This can include electrical items, fridges, mattresses, paints, chemicals, fluids, tyres, building waste, and anything that needs licensed treatment or a designated disposal route. We may decline a waste-related job if the contents are not declared properly or if disposal would be unlawful.

The customer must not place general rubbish, hazardous materials, or mixed waste into the van unless the service has been specifically agreed as a waste collection. If the job is a standard man and van service or furniture move, the vehicle must not be treated as a disposal method unless we have confirmed that arrangement in advance. Any unauthorised waste left in the vehicle may be charged back to the customer together with any disposal, sorting, or compliance costs.

6. Liability and Limitations

We will exercise reasonable care and skill in providing our services. However, our liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by events outside our control, including adverse weather, traffic delays, road closures, industrial action, fire, flood, theft by third parties, or failures of public infrastructure. We are also not liable for indirect or consequential loss, loss of profit, loss of business, or loss of anticipated savings.

Where we are responsible for direct loss or damage to goods, our liability may be limited to repair, replacement, or a monetary amount reflecting the proven value of the affected item, subject to any applicable cap stated in the booking or invoice. The customer must notify us promptly of any claim and provide evidence of the damage, the item’s condition before the move, and the estimated value. Failure to report damage within a reasonable time may affect our ability to investigate the matter fairly.

We are not liable for pre-existing damage, cosmetic marks, minor scuffs, or wear consistent with ordinary handling during transport, provided reasonable care has been taken. We are not responsible for damage arising from items that are too large to pass safely, badly packed, poorly assembled, overfilled, or moved against our advice. Customers should consider arranging appropriate insurance for high-value or irreplaceable items if they want protection beyond the standard level of service.

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded. If any part of these terms is found unenforceable, the remaining provisions will continue in full force.

7. Insurance, Claims, and Force Majeure

We maintain insurance arrangements appropriate to the type of services we provide. However, coverage may depend on the nature of the job, the declared value of items, and whether the customer has complied with packing and declaration requirements. Insurance does not apply to losses arising from unlawful conduct, prohibited goods, inadequate packaging, or inaccurate information supplied by the customer.

If you believe a claim should be made, you must notify us as soon as reasonably possible and cooperate with any investigation. This may include providing photographs, proof of ownership or value, job details, and any relevant correspondence. We may require access to the damaged item or packaging so that we can assess the cause and extent of the issue. No payment of a claim should be taken as an admission of liability beyond what is required by law or insurance process.

If an event beyond our reasonable control prevents or delays performance, we may suspend, reschedule, or cancel the service without liability for any resulting delay or loss. Such events may include severe weather, accidents, strikes, breakdowns, emergency restrictions, or other unforeseen circumstances. We will make reasonable efforts to minimise disruption and communicate any necessary changes promptly.

8. General Provisions and Governing Law

These terms form the entire agreement between you and us in relation to the booked service, unless varied in writing by an authorised representative. No oral statement or prior communication shall override these terms unless expressly confirmed. If we choose not to enforce a right on one occasion, that does not prevent us from enforcing it later. Any waiver must be in writing to be valid.

We may update these terms from time to time to reflect changes in our services, procedures, or applicable law. The version in force at the time of your booking will normally apply to that booking unless a change is required by law. If a court or authority finds that any clause is invalid or unenforceable, the remainder of the terms will continue to apply as far as possible.

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the law requires otherwise. By booking a service with Kentish Town Man And Van, you confirm that you have read, understood, and accepted these terms as the basis of our agreement.