Kentishtown Man And Van Terms and Conditions
These Terms and Conditions set out the basis on which Kentishtown Man And Van provides moving, transport, and related removal services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. They are intended to create a clear and fair agreement for both parties, covering the booking process, payment, cancellations, liability, waste handling, and the legal framework that applies to the service.
For the purposes of these terms, references to “we,” “us,” or “our” mean Kentishtown Man And Van, and references to “you” or “the customer” mean the person, business, or organisation engaging our services. These terms apply to all standard man and van services, including single-item transport, small removals, collection and delivery work, and related loading or unloading assistance, unless a separate written agreement states otherwise.
A booking may be made by telephone, email, online form, written message, or any other method we make available from time to time. A booking is not final until we have confirmed the details and, where required, received any deposit or advance payment. Quotations are normally based on the information provided by the customer, including access conditions, inventory, collection and delivery addresses, timing, parking restrictions, and any items requiring extra care. If the information supplied changes before the service begins, we reserve the right to revise the quotation accordingly.
It is the customer’s responsibility to provide accurate and complete information at the time of booking. This includes the number, size, and weight of items, any fragile or valuable goods, the presence of stairs, lifts, narrow access points, or other practical difficulties, and whether any special equipment is needed. If inaccurate or incomplete details result in additional time, labour, vehicle space, or mileage, we may charge a reasonable supplement. Where the customer requests a change to the agreed service, we will assess whether the change can be accommodated and may update the price and schedule.
Booking confirmation may be given verbally or in writing. Once confirmed, the service date, estimated duration, and agreed scope of work are reserved for the customer. However, our quotation is based on the expectation that the job can be completed within the agreed assumptions. If, on arrival, the work materially differs from the information supplied, we may decline to proceed until an amended price is accepted. If no agreement is reached, we may treat the booking as cancelled by the customer and charge any applicable call-out or wasted-time fee.
We will use reasonable efforts to arrive during the agreed time window, but all arrival times are estimates only. Delays may occur because of traffic, weather, vehicle issues, prior job overruns, or other circumstances beyond our control. If we anticipate a significant delay, we will make reasonable attempts to notify the customer. Unless otherwise agreed in writing, time is not of the essence for collection or delivery, and we are not liable for indirect loss caused by delay where the delay is outside our reasonable control.
Payment terms will be agreed at the time of booking or before the work begins. Unless we state otherwise, payment is due in full on completion of the service and before unloading is completed, or immediately after the service is carried out. We may require a deposit, part payment, or full advance payment for certain bookings, including work involving higher-value loads, weekend slots, subcontracted support, or long-distance transport. Accepted payment methods may include bank transfer, card payment, or cash, subject to availability.
All prices are stated in pounds sterling and may be quoted as fixed fees or estimated rates. Estimates are based on the details provided and may change if the actual service requires more time, more personnel, extra vehicle capacity, additional stops, waiting time, parking charges, congestion charges, tolls, or disposal fees. If extra charges arise, we will explain the basis for the adjustment where reasonably possible. If a customer disputes a payment after the service has been delivered, they must notify us promptly and in good faith, providing supporting information so the matter can be reviewed.
Failure to make payment when due may result in interest or recovery charges to the extent permitted by law, as well as the suspension of future services. Any deposit paid may be non-refundable where it has been used to reserve labour, vehicle time, or third-party resources, unless cancellation rights apply under these terms or are required by law. We reserve the right to withhold delivery or retain goods in our possession until outstanding sums are paid, subject always to applicable legal limits and the rights of any third party with an interest in the goods.
Customers may cancel or reschedule a booking by giving reasonable notice. The amount payable on cancellation will depend on how much notice is provided, whether resources have already been committed, and whether third-party costs have been incurred. Where a cancellation is made sufficiently in advance and no irrecoverable costs have been incurred, any deposit may be refunded at our discretion or applied to a rearranged booking. If cancellation occurs at short notice, we may charge a percentage of the quoted amount or a reasonable fee for lost time and preparation.
If we need to cancel or rearrange a booking due to vehicle breakdown, staff absence, unsafe conditions, severe weather, or events beyond our control, we will try to offer a new date or alternative arrangement. Our liability in such circumstances will be limited to refunding sums paid for the cancelled service, unless otherwise required by law. We will not be responsible for consequential losses caused by a cancellation or rescheduling where the reason is beyond our reasonable control, provided we have acted reasonably and in good faith.
The customer should ensure that the collection and delivery sites are safe and accessible at the agreed time. This includes securing parking where necessary, ensuring that access routes are usable, and disclosing any hazards that could affect the work. If our team cannot safely complete the service because of blocked access, inadequate parking, structural risks, violent behaviour, or other dangerous circumstances, we may stop work and charge for time already spent and any unavoidable costs. We may also refuse to handle any item that is illegal, unsafe, or unreasonably difficult to move without suitable preparation.
Liability is limited as set out in these terms and subject always to mandatory rights under UK law. We will take reasonable care when handling goods and will use appropriate equipment and methods for a standard man and van operation. However, unless expressly agreed in writing, we do not provide specialist packing, insurance advice, or a guaranteed transit service. Customers are responsible for protecting fragile, valuable, or sentimental items with suitable packing materials and for informing us of any special handling requirements before the job begins.
We are not liable for loss or damage caused by items that were poorly packed, structurally weak, already defective, improperly secured, or unsuitable for transport. We are also not liable for damage arising from the customer’s own acts or omissions, including inaccurate instructions, failure to declare hazards, or loading items contrary to our advice. To the maximum extent permitted by law, we exclude liability for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or delay-related losses.
Our total liability for any claim arising from the service, whether in contract, tort, or otherwise, will not exceed the amount paid or payable for the relevant service, except where liability cannot lawfully be limited or excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Any claim for loss or damage must be notified as soon as reasonably possible and, where practical, before the goods are handled further after delivery.
Waste regulations apply where our service involves the removal, transport, or disposal of waste, unwanted items, or materials intended for disposal. We will only handle waste in accordance with applicable UK legislation, including rules on controlled waste, duty of care, and lawful transfer or disposal. The customer must tell us in advance if any items are waste, contaminated, bulky, hazardous, or subject to special controls. We may refuse to collect items that require specialist licensing, handling, or disposal arrangements beyond the scope of a standard man and van service.
Where waste is collected, the customer confirms that they have the right to dispose of the items and that they are not transferring items unlawfully. The customer must not include hazardous substances, chemicals, asbestos, medical waste, batteries, pressurised containers, or other prohibited materials unless we have expressly agreed in writing and have the lawful capacity to handle them. Any misdescription of waste may result in refusal to collect, extra charges, or termination of the service without refund where we incur costs or legal risk.
We may provide transfer documentation, receipts, or disposal records where appropriate and where required by law or by the nature of the job. The customer should retain any relevant records relating to the disposal of waste or unwanted goods. If waste is left in a condition that creates an environmental, health, or safety risk, we reserve the right to stop the job and take any reasonable steps necessary to protect people, property, and the environment. The customer will remain responsible for costs caused by false declarations or unlawful waste disposal requests.
All goods are transported subject to the customer’s ownership rights or authority to move them. The customer confirms that they are authorised to instruct us regarding the items being moved and that no third party rights will be infringed by the collection, carriage, storage, or delivery of those items. If a third party claims ownership or interest in any item, the customer will be responsible for resolving the matter and for any resulting losses or costs incurred by us in holding or returning the goods in accordance with lawful instructions.
We may refuse to carry items that are excessively heavy for a standard two-person or one-person service, items that are unsafe to move without specialist lifting equipment, or goods that may damage our vehicle or present a risk to health and safety. If we agree to move such items, that agreement does not imply any warranty that the items are safe, fit for transport, or covered beyond the limits stated in these terms. The customer should ensure that all drawers, doors, lids, and loose parts are secured before transit unless we have specifically agreed to prepare them.
These terms are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the service or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection law provides otherwise. If any provision of these terms is found to be unlawful, void, or unenforceable, that provision will be treated as severed to the minimum extent necessary and the remainder of the terms will continue in full force and effect.
By booking Kentishtown Man And Van, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions. We may update these terms from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will generally apply to that booking, unless a later written agreement states otherwise. These terms are intended to promote clarity, fairness, and responsible service delivery for every man and van service we provide.
