Terms and Conditions
Kentish Town Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Kentish Town Man and Van provides man and van, removal, collection, delivery and related transport services within the United Kingdom. By making a booking, using our services or allowing work to proceed, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company, we, us, our means Kentish Town Man and Van, providing removal and man and van services in the UK.
1.2 Customer, you, your means the individual, company or organisation booking or using our services.
1.3 Services means any man and van, domestic or commercial removal, collection, delivery, packing, loading, unloading or associated services supplied by us.
1.4 Goods means any items, belongings, furniture, equipment, boxes or materials handled, transported or stored by us in the course of providing the services.
1.5 Working day means Monday to Friday, excluding bank and public holidays in England and Wales.
2. Scope of Services
2.1 We provide man and van and removal services for residential and commercial customers, including local moves, furniture transport, multi-stop collections and deliveries, and light haulage within the UK.
2.2 Unless expressly agreed in writing, our services do not include installation or disconnection of appliances, dismantling or reassembly of specialist items, or any activity that may require specialist skills, tools, permits, or qualifications.
2.3 We reserve the right to refuse to move any item that we reasonably believe to be unsafe, illegal, insufficiently packed, excessively heavy, or likely to cause damage to property, vehicles, or persons.
3. Booking Process
3.1 Bookings can be made by direct enquiry and are confirmed only once we have provided you with a booking confirmation specifying the date, time or time window, vehicle type, staffing level, and estimated charges or agreed rate.
3.2 When making a booking you must provide accurate and complete information, including:
a) Collection and delivery addresses, including access details such as floor level, lifts, parking restrictions, and any access codes where applicable.
b) A clear description of the Goods to be moved, including approximate volume, weight, and any unusually large, fragile, or valuable items.
c) Any circumstances that may affect the service, such as limited access, low bridges, vehicle height restrictions, or known delays.
3.3 Our quotation or estimated price is based on the information you provide at the time of booking. If the information is incomplete or inaccurate, or if additional work is requested on the day, we reserve the right to adjust the charges to reflect the extra time, distance, staffing or resources required.
3.4 Bookings are subject to staff and vehicle availability. We may decline or reschedule a booking if we are unable to provide the service safely or lawfully.
4. Pricing and Quotations
4.1 Prices may be based on hourly rates, fixed fees, distance, or a combination of these. Any pricing structure will be made clear to you before you confirm your booking.
4.2 Unless expressly stated otherwise, prices exclude congestion charges, tolls, parking fees, fines arising from your instructions, additional waiting time and extra labour. These may be added to your final bill where applicable.
4.3 Any quotation is valid for a limited period, as specified at the time of issue, and may be withdrawn or amended by us at any time before acceptance.
5. Payments
5.1 Payment terms will be confirmed at the time of booking. We may require full or partial payment in advance, or payment immediately upon completion of the service.
5.2 You agree to pay all charges in full and without set-off, deduction, or counterclaim. If payment is not received by the agreed time, we may suspend services, retain Goods, or apply additional fees for late payment.
5.3 We may charge interest on overdue amounts at the statutory rate allowable under UK law, accruing daily from the date payment was due until the date payment is received in full.
5.4 For commercial customers, credit terms may be offered at our discretion and subject to status. Where credit terms are agreed, invoices must be paid within the period stated on the invoice.
6. Cancellations and Amendments
6.1 You may cancel or amend your booking, subject to the following conditions.
6.2 If you cancel a booking with more than 48 hours notice before the scheduled start time, any pre-paid amounts may be refunded or transferred to a new date, less any reasonable administrative costs.
6.3 If you cancel a booking with less than 48 hours but more than 24 hours notice, we reserve the right to charge up to 50 percent of the agreed fee to cover lost time and costs.
6.4 If you cancel with less than 24 hours notice, or fail to be present at the agreed time and location, we reserve the right to charge up to 100 percent of the agreed fee, including any waiting time or travel incurred.
6.5 Any request to change the date, time, or details of the service is subject to availability and may result in a change to the price. We will try to accommodate reasonable amendments but are not obliged to do so.
6.6 We may cancel or postpone a booking for reasons including, but not limited to, severe weather, vehicle breakdown, staff illness, unsafe conditions, or events beyond our reasonable control. In such cases, we will offer to reschedule the service or provide a refund of any pre-paid amounts for services not yet carried out. We will not be liable for any indirect or consequential loss arising from such cancellation.
7. Customer Responsibilities
7.1 You are responsible for:
a) Ensuring that all Goods are properly packed, secured and ready for transport, unless packing services have been expressly agreed.
b) Arranging suitable parking and access for our vehicles at both collection and delivery addresses, including any necessary permits.
d) Checking that no Goods are left behind at the collection address and that the correct Goods are collected and delivered.
7.2 You must not ask our staff to undertake any work that is unsafe, illegal, or outside the agreed scope of services. We may refuse such requests without liability.
8. Excluded and Prohibited Items
8.1 Unless otherwise agreed in writing, we will not carry:
a) Livestock, pets or other animals.
b) Dangerous, hazardous, or illegal substances, including explosives, flammable materials, firearms, drugs or similar items.
c) Perishable goods requiring specialist storage or temperature control.
d) Valuable items such as jewellery, cash, important documents, artworks or antiques of high value.
8.2 If you present any prohibited items for removal without our prior written consent, we may refuse to move them, or if we become aware of them during the job, we may stop the service and charge you for any costs incurred.
9. Waste and Rubbish Regulations
9.1 We operate in accordance with applicable UK waste regulations. We are not a general waste disposal contractor and will only remove items as part of an agreed man and van or removal service.
9.2 We will not remove household refuse, construction waste, hazardous waste, or any materials that require specialist disposal, unless explicitly agreed as part of a separate service.
9.3 Where we agree to take away unwanted items or waste-like materials, you confirm that you are authorised to dispose of those items and that they do not contain hazardous substances.
9.4 You must not request or permit us to dispose of Goods or waste in any unlawful manner, including fly-tipping. Any disposal will be carried out only at designated facilities or in accordance with lawful arrangements.
9.5 If we incur costs, charges or penalties as a result of incorrect information given by you about the nature of items removed or the legality of their disposal, you will be responsible for reimbursing those costs.
10. Liability and Insurance
10.1 We will exercise reasonable care and skill in handling and transporting your Goods. However, our liability is subject to the limitations set out in this section.
10.2 We are not liable for:
a) Loss or damage arising from your failure to pack Goods securely or adequately, unless we have provided packing services.
b) Damage to items that are inherently fragile or already defective, such as brittle furniture, weak flat-pack items, or items with existing wear and tear.
c) Loss or damage arising from acts or omissions of the Customer or any third party, including incorrect instructions or insufficient supervision.
d) Loss or damage caused by events outside our reasonable control, such as accidents caused by third parties, severe weather, or road closures.
10.3 You are responsible for arranging any additional insurance coverage you require for your Goods over and above our standard liability, particularly for high value items.
10.4 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable estimate of the value of the Goods affected, subject to any monetary limits communicated to you before the service.
10.5 We are not liable for indirect or consequential loss, including loss of profits, loss of opportunity, or loss of enjoyment, arising from the performance or non-performance of the services.
11. Claims and Complaints
11.1 You must inspect the Goods and premises as soon as reasonably possible upon completion of the service.
11.2 Any visible loss or damage must be reported to us in writing as soon as reasonably practicable and in any event within 48 hours of completion of the service.
11.3 For any non-obvious loss or damage, you must notify us in writing within 7 days of becoming aware of the issue and provide reasonable evidence and details.
11.4 We will investigate any complaint or claim in good faith. Failure to notify us within the periods set out above may affect our ability to investigate and may limit or extinguish any liability we may have.
12. Access, Parking and Delays
12.1 You are responsible for ensuring suitable access and parking for our vehicles at both collection and delivery addresses. Any parking costs, fines or penalties incurred as a direct result of your instructions or lack of arrangements may be added to your bill.
12.2 If our staff are delayed or prevented from carrying out work due to circumstances outside our control, including difficulty in accessing the property, waiting for keys, or absence of the Customer, we may charge for waiting time at our standard hourly rate.
13. Health and Safety
13.1 Our staff must comply with health and safety requirements. We may refuse to carry out any activity that we reasonably consider unsafe or likely to cause injury, damage or breach of regulations.
13.2 You must ensure that the premises are safe and that walkways are clear of hazards such as loose cables, liquids, or obstructions that could cause injury or damage.
14. Data Protection and Privacy
14.1 We collect and process personal data such as names, addresses and service details for the purpose of providing and administering our services, fulfilling legal obligations, and handling any queries or claims.
14.2 We will only retain personal data for as long as is reasonably necessary for these purposes and will take reasonable steps to protect it from unauthorised access or disclosure.
15. Variation
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to that booking.
15.2 No variation of these Terms and Conditions shall be binding unless agreed in writing by us.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any disputes or claims arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.
By confirming a booking with Kentish Town Man and Van or using our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
Prices on Kentish Town Man and Van Removal Services
The greatest offers on Kentish Town man and van removal services can be yours just with one phone call!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
CONTACT INFO
Company name: Kentish Town Man and Van
Opening Hours: Monday to Sunday, 07:00-00:00
Web: https://kentishtownmanandvan.com/
Description: Book our reasonably priced man and van removal services in Kentish Town, NW5. If you call us now we can dispatch a helpful team in no time.
Opening Hours: Monday to Sunday, 07:00-00:00
Street address: Islip Street
Postal code: NW5 2TU
City: London
Country: United Kingdom
Postal code: NW5 2TU
City: London
Country: United Kingdom
Latitude: 51.5494900 Longitude: -0.1385380
E-mail: [email protected]Web: https://kentishtownmanandvan.com/
Description: Book our reasonably priced man and van removal services in Kentish Town, NW5. If you call us now we can dispatch a helpful team in no time.
